Privacy Policy

At CustomTentCo, we take your privacy seriously. We value your trust and assure you that we will use your information in ways that will improve your experience with our business.

Information Collection

We collect your personal information, such as your name, email address, payment information, and personal information provided on any artwork. We also collect non-personal information like your website, to monitor website behavior, report errors, and improve the user experience. This data includes information such as IP address, time of visit, return visits, page views, and conversions.

Use of Your Information

We use your personal data to deliver the products you order, and inform you of modifications to your orders, delivery dates, artwork status, new items or services, or other information you have approved receiving. We use non-personal data to create new items and services to suit your needs.

Third-Party Partners and Information Sharing

We may share your information with third parties to perform services on our behalf, such as content management, marketing, data analysis, technology integration, customer service, and, if required, by court orders or legal audits. We may also use your personal information for services that facilitate communication with you, such as our email provider.

Cookies

We use cookies to determine your shopping cart position and the items you added when logged in to your account. If you leave the site, the cookies will save your order position and items in your shopping cart.

Protection of Your Information

We use standard encryption technologies to protect the data we collect on our site. Also, we have security standards in place at our physical locations to prevent the defeat, abuse, or alteration of the data we collect from you.

User Rights

You have the right to keep your personal information private; however, it may be impossible to complete the order process. You may change your notification preferences regarding order status updates or other notices under your account on our website. If you do not want to be contacted about order status updates or other notices, you may opt out by contacting customer service. You can also ask us to remove your information at any time by contacting us via phone or email.

Newsletter

We send our newsletter to you via email. If you no longer wish to receive our newsletter, you may unsubscribe using the unsubscribe link at the bottom of the email or contact customer service.

Changes

We may use non-customer identifiable information in unusual, non-disclosed ways in the future. If we change our information practices in the future, we will use the new policy for data collection starting when the policy changes.